Need to return something?  No problem, just contact us at miamiminingco@gmail.com, and we’ll get you taken care of right away.

Our return policy is straight forward and customer friendly. You can feel confident shopping with us. We will take most items back within 30 days of purchase. 

The item must be in original, unused condition and must be returned in the original packaging.
We are unable to accept any item that has been used such as the gem mining kit or mining buckets of any size. In addition, we cannot accept return items that are not in the original packaging or broken seal (Gem mining bucket). Items returned in poor condition or having parts missing will not be credited.

Return shipping.
If we need you to return the product for a refund, we’ll arrange for and pay the return shipping costs if the issue is our fault. If you made a mistake in ordering or simply don’t like the product, you are responsible for return shipping costs. Product must be shipped back using the shipping label we provide (we will not reimburse you if you choose to purchase your own return shipping).

    The customer must obtain a Return Goods Authorization (RGA) from us.
    You must contact our store and obtain an RGA prior to returning any products. Be sure the outside of the box has the RGA# clearly posted, along with your name and address.

    Missing, Damaged, or Incorrect Items:
    It is the responsibility of the customer to notify Miami Mining Co. at miamiminingco@gmail.com of any damaged, incorrect, or missing items within 48 hours of delivery for immediate correction.